The Office of Human Resources at Carnegie Mellon University is committed to supporting faculty and staff members’ success through every stage of their employment at the university. We support the Carnegie Mellon 2025 Strategic Plan through driving efficient, effective and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while encouraging a culture of diversity and inclusion, and support for professional and personal development.

We are searching for candidates for a Human Resource Specialist within the HR Employee Services team.

Reporting to the Manager of HR Faculty and Staff Services the Human Resources Specialist will be responsible for helping new hires navigate and troubleshoot onboarding tasks, completion of the Form I-9, approval and completion of Workday transactions, resolution of Workday issues and escalation of items as needed to the Centers of Expertise in the Office of Human Resources.

Your core responsibilities will include:

• Approves and enters pertinent information into Workday for both faculty and staff transactions
• Produces Workday reports to analyze and review Form I-9 and other employee data for accuracy
• Sends and tracks communications concerning the completion of the Form I-9
• Assists employees seeking information and guidance concerning various HR/Workday related questions
• Troubleshoots system issues/employee inquiries and resolves within CMU’s ticketing system (ServiceNow)
• Handles in the weekly onboarding sessions for newly hired employees along with all communications and reminders regarding onboarding tasks and session

Flexibility, excellence, and passion are vital qualities within Human Resources.  Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Excellent customer service and communication skills both in writing and in speaking as appropriate for the needs of the audience
• Data analysis skills and proficient with Microsoft Office especially Excel, Word and PowerPoint
• Effective presentation skills (in a group setting) of onboarding/payroll/HR/benefit information during weekly onboarding sessions
• Critical thinking skills to identify process efficiencies and problem solving
• Active listening skills to give full attention to what other people are saying, taking time to understand the points being made and not interrupting at inappropriate times
• Attention to detail and ability to multi-task effectively while remaining organized
• Ability to maintain confidentiality

Qualifications:

Education: 

• Bachelor’s degree required.

Experience:

• 1-3 years working in customer service / office administration is required. Previous human resources experience preferred.

• Understanding of I-9 requirements and processing, health & welfare benefit plans and retirement plans preferred
• Knowledge of Workday (specifically transaction processing and I-9 processing) and ServiceNow (ticketing system) preferred.

Requirements:

• Successful background check

Additional Information:

• This is a full-time (37.5 hours/week) non-exempt position based in Pittsburgh, PA.
• Work-posture: This position is currently operating on a hybrid work-posture of 3 days on-site/on-campus, 2 days remote (within greater Pittsburgh region).
• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity

Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.

Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. 

Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!

For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

HR Services and Operations

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Hourly

More Information: 

The Office of Human Resources at Carnegie Mellon University is committed to supporting faculty and staff members’ success through every stage of their employment at the university. We support the Carnegie Mellon 2025 Strategic Plan through driving efficient, effective and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while encouraging a culture of diversity and inclusion, and support for professional and personal development.