This is a union position.

The Visitor Services Associate is responsible for greeting individuals and groups at the Carnegie Museums of Art and Natural History: Perform admission transactions using a computerized ticketing system; sell memberships; provide information concerning the facilities and exhibitions; cover central Oakland switchboard; oversee coat check; monitor lunchroom for school groups; take responsibility for each visitor’s experience by meeting and, where possible, exceeding visitor expectations. Perform transactions at parking booth as visitors enter and exit; provide on-foot traffic direction and parking assistance; maintain real-time inventory of available parking spaces. Fulfill visitor accommodation requests, including sighted guide, limited ASL assistance, and providing wheelchairs.

EDUCATION AND EXPERIENCE:
High school diploma or equivalent required.
Previous experience, minimum of one year, in retail or other public contact employment; cash handling experience preferred.

KNOWLEDGE, SKILLS, & ABILITIES:
Must have excellent customer service and communication skills.
Must have basic computer skills and ability to be trained on Siriusware ticketing system.
Must be able to handle cash and credit card transactions and balance cash drawer.
Weekend and evening hours required.

PHYSICAL REQUIREMENTS:
Job requires considerable walking and standing for long periods of time. movement throughout the Museums.
Must have manual dexterity to operate computer and to manually fill out forms.

Please see a full list of requirements and responsibilities on the Carnegie Museums of Pittsburgh’s Career Site.