DoubleTree by Hilton PIttsburgh Green Tree
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Description
The Doubletree by Hilton Pittsburgh – Green Tree is currently hiring for the position of Front Office Supervisor. This position will be responsible for assisting the with the day-to- day operations of the Front Desk. Prior hotel front desk supervisory experience required. Must be available to work any shift at the front desk.
Qualified candidates should be dedicated, and self-motivated and willing to work together to maintain the company’s high standards of customer service. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged, then this is the place for you. Doubletree by Hilton Pittsburgh – Green Tree associates enjoy a dynamic and exciting work environment, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.
- Participates in training all Front Office associates.
- Ensures proper staffing levels by reviewing the schedules prepared by the Front Office Manager.
- Has complete understanding of all Front Office staff’s job descriptions and duties and is able to perform duties at any given time.
- Has full understanding of hotel reservations system and assists with reservations.
- Checks AM and PM discrepancy reports.
- Communicates with Housekeeping Department regarding guest rooms and requests.
- Communicates with the Engineering Department regarding any maintenance requests from guests.
- Promptly and professionally checks guests in and out of the hotel.
- Knows how and where to post all charges.
- Receives money from guests for payment of hotel charges and makes correct change.
- Handles checks and credit cards received from the guests for payment of hotel charges.
- Knows where to find all room rates and company codes.
- Issues safety deposit boxes to guests when requested.
- Gives directions to hotel facilities, rooms and local area attractions.
- Understands night audit procedures and is comfortable filling this position.
Key Requirements
Hilton Front Desk Experience Required.
Prior hotel front desk supervisory experience required.
Schedule:
Day shift
Evening shift
Holidays
Morning shift
Overnight shift
Benefits
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance