Job Purpose/Summary

The Assessment and Referral Coordinator provides referral coordination and support to families and consumers interested in entering WFS programs. The position also determines eligibility for services and ensures clinical

appropriateness before sending the consumer onto the intake process. The Assessment and Referral

Coordinator has latitude for independent judgment, decision-making, and action, and performs a broad

range of duties related to the facilitation of referral process. The incumbent will assist in providing daytime crisis coverage.

Minimum Qualifications

Education: Minimum of an associate’s degree. Bachelor’s degree is strongly preferred, in a human services or a related field.

Experience:

• Minimum of 1 year of experience in a human services field, preferably in a case management or admissions role. 2 or more years of experience strongly preferred.
• Experience networking and building relationships with referral sources, stakeholders, and families preferred.
• Experience working with electronic medical record (EMR) software preferred.
• Experience with using Microsoft Office.

Licenses, Certifications & Clearances:  

• Act 33/34 Clearances
• FBI Clearance

Knowledge, Skills, Abilities:

• WFS Core Competencies:  
  • Commitment to Mission, Vision, and Values
  • Service Excellence
  • Learning
  • Quality and Results Focused/Teamwork
  • Productivity

• WFS Job-Related Competencies:
• Job Knowledge – Medical Payer
• Communication
• Planning and Organization
• Judgment

• Exhibits ethical business behavior and maintains confidentiality of information and compliance as required by WFS policy.
• Ability to exhibit cultural sensitivity and to contribute to a work environment where diversity is welcomed and supported.
• Ability to elicit and assess psychosocial data needed for determination of the appropriate level of service.
• Excellent grammatical, editing, and proofreading skills.
• Ability to work nontraditional hours, which may include days, evenings, and weekends.
• Ability to travel to other locations as needed.
• Knowledge of mental health, chemical dependency, and community resources.
• Considerable knowledge of the principles of assessment and triage.
• Strong organizational skills.
• Strong consumer service and communication skills.
• Ability to establish and maintain effective working relationships with consumers, staff, and community resources.
• Ability to establish professional boundaries.

Essential Duties & Responsibilities

• Assesses all initial contacts to determine level of need for the consumer. Determines if the contact requires the standard telephone screening and intake, walk-in crisis, emergency services, direct program referral, or referral outside of the agency. Facilitates the referral process for these services.
• Manages all referral inquires via EMR.
• Receives initial contacts requesting service with the agency or related information. Prioritizes calls, makes call backs, and engages consumers in the treatment process.
• Completes forms as per agency, state, county, and federal regulations governing situations, which indicates an at-risk solution.
• Completes verifications of financial eligibility for services.
• Explains to families/consumers the benefits of their respective insurance plan(s).
• Coordinates and schedules consumer appointments.
• Enters consumer demographics, insurance, and diagnostic information into EMR and completes the referral visit and episode.
• Assists consumers in determining what they need to begin the service (i.e., psychological evaluation or medical assistance).
• Communicates with internal and external management staff to ensure program adjustments or enhancements to consumer needs.
• Obtains and enters commercial insurance information into EMR.
• Receives inquiries, answers questions, and directs to appropriate service areas within WFS.
• Serves as the point of entry for daytime walk-in and phone crisis services.

$2,000 HIRING BONUS paid in installments: $500 at 6 months, $500 at 1 year, and $1,000 at 2 years!!

Monday – Friday work schedule: 4 days a week @ 8:30 a.m. – 4:30 p.m. / 1 day a week @ 9:00 a.m. – 5:00 p.m. (schedule can be flexed for doctor’s appointments, vacations, etc.)

Pay: $18.00 – $19.25 per hour

Education: Minimum of an associate’s degree. Bachelor’s degree is strongly preferred, in a human services or a related field

Experience:
· Minimum of 1 year of experience in a human services field, preferably in a case management or admissions role. 2 or more years of experience strongly preferred

· Experience networking and building relationships with referral sources, stakeholders, and families preferred

· Experience working with electronic medical record (EMR) software preferred

· Experience with using Microsoft Office

New Kensington, PA

Benefits for Full Time Employees:

Medical, Dental, and Visions plans effective the 1st of month after 30 days
Flexible Work Schedule
15 paid days off 1st year, 20 Paid days off 2nd year, then continues to increase
Tuition Reimbursement
Discounted Tuition for several local colleges/universities
11 Paid Holidays
Pet Insurance
Employer Paid Short Term and Long Term Disability
401k Plan – Employer match available!
Employer paid life insurance
Critical Illness Diagnosis & Accident Insurance
Yearly performance reviews with merit increase eligibility
FREE Licensure Supervision!!