JOB SUMMARY
This job is responsible for definition, planning and delivery of complex programs that require cross-functional collaboration and management of interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget. Includes the management of a group of internal exempt and/or matrixed employees and contractors that serve on the program to deliver solutions for the business.

RESPONSIBILITIES
• Works with business and technical organizations to drive out program strategy and approach. Organizes, plans, and maintains Program roadmap consisting of cross-functional activities/projects.
• Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined program.
• Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives. Acquire understanding of the business objectives for an assigned area.”
• Monitor, evaluate and report on Program status inclusive of scope, schedule, budget and alignment to Program and strategic goals. Direct corrective action, as needed, to maintain the viability of the Program.
• Develop and maintain positive customer relationships. Deliver presentations of project status to effectively communicate throughout the project lifecycle.
• Adhere to organizational project management methods, project lifecycle methodologies, and audit requirements. Support and contribute to the improvement of project management methods and practices.
• Other duties as assigned or requested.

QUALIFICATIONS
• Bachelor’s degree in Business Administration, Business Management, Information Technology, Information Systems or related field, or related and progressive experience in lieu of Bachelor’s degree.
• 3 years of experience in a project manager role and/or in a project leadership role
• Health Care Insurance industry business and operational knowledge
• Experience with an industry standard software development lifecycle, a plus
• PMP certification or equivalent training, preferred
• Experience with customer relationship management
• Strong Leadership, Presentation, Negotiation, and Organizational and Planning skills, required
• Experience with conflict resolution
• Experience with Risk Mitigation Planning
• Team Building Skills
• Strong interpersonal skills
• Very good verbal and written communication skills
Additional Details
Experience: 2-5 years